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Discussion Starter · #1 ·
Had a bit of a situation at the Dealership last week when buying my K5 and want to know if anyone has a suggestion on what if anything I can do.

I test drove the K5 GT-Line and was going over all the features with the sales person. I asked if this model came with the ability to start/stop, lock and control temp from the smartphone app and she said yes, she even told me she also had this exact same model and puller her phone our to show me. Fast forward to the next day I buy that same car we sat in and go through the whole process, get outside to get the keys and drive off and I ask the salesperson how to connect to the app etc and she goes "oh yea, I meant to tell you this model doesn't have that feature only the AWD." I was pretty ticked since it was never mentioned to me the need to move up to AWD for that feature. She promises to try to work something out with the manager and the manager basically tells me tough shit. It was one of the selling points for me since I park a bit away from where I work and liked the ability to start and warm it up ahead of time.

Any suggestions on what I can do if anything? Not worth getting a lawyer for obviously but still, classic bait and switch.
 

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2021 Kia K5 GT-Line AWD
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Aww damn, sorry to hear that experience. :(

According to the UVO Link Availability page, the LX and Non-AWD LXS trims are not supported. Are you willing to either move up to the GT-Line trim or get one with AWD? If you are then you might be able to work something out with them that way, otherwise you really may have to resort to legal means which could end up costing more.

Also, the UVO Link feature will be free for the 1st year before you have to pay a subscription for it. Just keep that in mind. Otherwise, I know the GT-Line at least has remote engine start on the keyfob outside of UVO Link.

:Edit:
Actually, I'm digging a bit further and trying to see which trims UVO Link is available on. Not sure why but it says it's not available with the GT-Line Premium Package. It doesn't really state if it's included in the non -AWD version of the GT-Line either, but on Kia's own website it might be only on the AWD versions of the GT-Line. It's all so confusing... If anything, look for the UVO button at the top, just above the rearview mirror. That should be there for the trims that has UVO Link connectivity.
 

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Discussion Starter · #3 ·
I actually do have the GT line, but its the non AWD version. WHich to be honest the entire time I was there nobody ever told me there was a GT line non AWD, the lady flat out said the one I was sitting in had it lol.
 

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2021 Kia K5 GT - GT1 (Black)
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I actually do have the GT line, but its the non AWD version. WHich to be honest the entire time I was there nobody ever told me there was a GT line non AWD, the lady flat out said the one I was sitting in had it lol.
What state are you in? Is there a 'cool off' period where you could take the car back?
 

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2021 Kia K5 GT-Line AWD
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I actually do have the GT line, but its the non AWD version. WHich to be honest the entire time I was there nobody ever told me there was a GT line non AWD, the lady flat out said the one I was sitting in had it lol.
Damn, and I'm guessing the remote start button is not on the keyfob either, right? Should be the button above the logo like this:
839


And yeah, I'd look into any kind of buyback period for your state.
 

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2021 Kia K5 GT - GT1 (Black)
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Damn, and I'm guessing the remote start button is not on the keyfob either, right? Should be the button above the logo like this:
View attachment 839

And yeah, I'd look into any kind of buyback period for your state.
It seems like (cursory glances) no state has a cool-off/buyback period, but double check your contract. There is a misrepresentation when it comes to what you were purchasing. In this case it may make sense to talk to a consumer law attorney.
 

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2021 Kia K5 GT-Line AWD
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I came across an older thread with people that had similar troubles. They discussed about adding in UVO to one's that originally doesn't include it.

There hasn't been an update on it for a while now but it might be possible to install it after the fact? Will have to look into it more...
 

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2021 Ebony Black GT w/GT1
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Tricky combination of possible options with the GT-Line:

840


So you can see remote engine start from the key fob is a standard feature, but the remote control from your phone is not.
 

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2021 Kia K5 GT-Line AWD
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One thing I do wish I had in my GT-Line is the Navigation-based Smart Cruise Control - Curve, but that one only comes in higher tier packages.

Well, two actually... I would really love ventilated seats too for cooling my butt during hot days like we have now. lol
 

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One thing I do wish I had in my GT-Line is the Navigation-based Smart Cruise Control - Curve, but that one only comes in higher tier packages.

Well, two actually... I would really love ventilated seats too for cooling my butt during hot days like we have now. lol
My gt line has the smart cruise.
 

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2021 Kia K5 GT-Line AWD
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Yeah, I believe the AWD Wolf Gray one has it, just not an option for the regular AWD line. lol We just have the regular SCC, which is fine for highway driving but in the city it tends to get lost at intersections even when going straight.
 

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Had a bit of a situation at the Dealership last week when buying my K5 and want to know if anyone has a suggestion on what if anything I can do.

I test drove the K5 GT-Line and was going over all the features with the sales person. I asked if this model came with the ability to start/stop, lock and control temp from the smartphone app and she said yes, she even told me she also had this exact same model and puller her phone our to show me. Fast forward to the next day I buy that same car we sat in and go through the whole process, get outside to get the keys and drive off and I ask the salesperson how to connect to the app etc and she goes "oh yea, I meant to tell you this model doesn't have that feature only the AWD." I was pretty ticked since it was never mentioned to me the need to move up to AWD for that feature. She promises to try to work something out with the manager and the manager basically tells me tough shit. It was one of the selling points for me since I park a bit away from where I work and liked the ability to start and warm it up ahead of time.

Any suggestions on what I can do if anything? Not worth getting a lawyer for obviously but still, classic bait and switch.
Cancel with the finance company b4 all paperwork is finalized
 

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Had a bit of a situation at the Dealership last week when buying my K5 and want to know if anyone has a suggestion on what if anything I can do.

I test drove the K5 GT-Line and was going over all the features with the sales person. I asked if this model came with the ability to start/stop, lock and control temp from the smartphone app and she said yes, she even told me she also had this exact same model and puller her phone our to show me. Fast forward to the next day I buy that same car we sat in and go through the whole process, get outside to get the keys and drive off and I ask the salesperson how to connect to the app etc and she goes "oh yea, I meant to tell you this model doesn't have that feature only the AWD." I was pretty ticked since it was never mentioned to me the need to move up to AWD for that feature. She promises to try to work something out with the manager and the manager basically tells me tough shit. It was one of the selling points for me since I park a bit away from where I work and liked the ability to start and warm it up ahead of time.

Any suggestions on what I can do if anything? Not worth getting a lawyer for obviously but still, classic bait and switch.
Call corporate. And find the district managers number and contact them. This is unacceptable and unethical form of sales. I can bet my life the district manager will help you out. What state did you buy the car? I can try to look into it for you too.
 
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