Navigation system problem

3522 Views 9 Replies 4 Participants Last post by Paul, Dec 31, 2020

mike4824

Discussion Starter · Oct 30, 2020

When the screen splits and shows the upcoming turn on the right side, as you get close to the turn the bottom of the right-side screen looks sort of like green grass and the top looks like stadium seats. This happens at multiple locations whenever I approach the turn. I'm trying to say that it happens at different locations, but always happens at each location. Then the screen changes to the home screen. I talked to the dealer about this and he says he has driven k5's and had the same problem and that Kia knows about it and is working on it. Kia says they don't know about it and are not working on it. Has anyone else had this problem?

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kfive

· #2 · Oct 30, 2020

Welcome @mike4824
Did Kia say anything else when you contacted them?

I find it odd that they sort of brushed it off. It might also depend on who you spoke to and how their level of experience plays into the service you received.

Asking the dealer to reboot or even reset the infotainment system might help.

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mike4824

Discussion Starter · #3 · Oct 30, 2020

I took it to a different dealer today because I found out there was a fix for it and there had been a fix ever since the car was manufactured. What makes it even stranger is that the new dealer showed me a printout of 5 known problems and their fixes that had been known since the car was produced. When I bought the car the dealer fixed two of the problems but ignored the other 3 (one of the three was this problem), The service manager is the one that told me there was not a fix as of today and I should wait a couple months to see if Kia comes out with one.

The original dealer is a big volume dealer with a busy service department so there isn't any excuse for them telling me what they did.

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i4bis

· #4 · Nov 4, 2020

mike4824 said:
I took it to a different dealer today because I found out there was a fix for it and there had been a fix ever since the car was manufactured. What makes it even stranger is that the new dealer showed me a printout of 5 known problems and their fixes that had been known since the car was produced. When I bought the car the dealer fixed two of the problems but ignored the other 3 (one of the three was this problem), The service manager is the one that told me there was not a fix as of today and I should wait a couple months to see if Kia comes out with one.

The original dealer is a big volume dealer with a busy service department so there isn't any excuse for them telling me what they did.

Do you remember what was included on the list of problems with fixes? I think it might be helpful to some experiencing those other issues.

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mike4824

Discussion Starter · #5 · Nov 4, 2020

i4bis said:
Do you remember what was included on the list of problems with fixes? I think it might be helpful to some experiencing those other issues.

Here they are:

SA 431 - Hood release cable and others
SA432 - Fuel line inspection and adjust
SA433 - AVN 5-Wide navigation sw update
SA436 - Console Squeak Noise
SA441 - A/C discharge hose and sun visor clip

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i4bis

· #6 · Nov 4, 2020

mike4824 said:
Here they are:

SA 431 - Hood release cable and others
SA432 - Fuel line inspection and adjust
SA433 - AVN 5-Wide navigation sw update
SA436 - Console Squeak Noise
SA441 - A/C discharge hose and sun visor clip

Console squeak noise!!! Thank god! I know a few others on this forum will like seeing that.

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mike4824

Discussion Starter · #7 · Nov 4, 2020

Glad to help.

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Paul

· #8 · Nov 5, 2020

I've got this problem too. The last time I had the car to the dealership, they said there was a Nav update but they hadn't received the USB to reprogram it yet from Kia. I haven't bothered to check back yet.

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mike4824

Discussion Starter · #9 · Nov 5, 2020

Paul said:
I've got this problem too. The last time I had the car to the dealership, they said there was a Nav update but they hadn't received the USB to reprogram it yet from Kia. I haven't bothered to check back yet.

That seems strange because the second dealer I went to (the one that actually fixed it) said these five updates have been available since my car as built and that was July I think. Just to be clear, these are not updates to the map. Those aren't out yet.

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Paul

· #10 · Dec 31, 2020

I had my car in for service last week and they performed the Nav system update. So far, it seems to have fixed the turn-by-turn direction panel from turning to gibberish and the random switching back to the home screen. I'll report back if I see any other issues.

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