I have a '21 EX with the EX premium option and can no longer say voice commands through the radio. When trying, a line on the top or radio says "Preparing Voice Recognition . . Please Wait". Started after vehicle was in for normal service with 5000 miles on odometer. Also, after manually setting a destination, there is no voice guidance, I have to follow map on radio. Kia states there is a software update (not available untin 11/30) and I have to try that first. Brought to the dealer, Bald Hill Kia my first mistake, and service manager and advisor tried resetting unit and checking settings. Vehicle was never brought to a tech. Is it possible an update not done has stopped unit from working? I believe it is a bad radio, but Kia and dealership will not order nor replace until update has been done. Just does not make any sense to me.