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2021 Kia K5 EX
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Discussion Starter · #1 ·
Hi!
I have a K5 EX with the Bose suchlike. The USB port doesn't work with a USB drive anymore. This is the same stick that WAS working in my Soul prior to the accident, and was working in this for two and a half months before it stopped. NO sticks will work. Not even with a single file on it.
Voice commands! Preparing, please wait. And it never goes beyond that. Period. This has been an on and off issue since I got the car, but at the end of January, it went totally kaput. Around the same time the USB port crapped.
Bluetooth! Audio works, but in order to use my phone, I have to answer it on the headset and manually transfer it to the Bluetooth. I cannot use the phone buttons to accept or reject. I've tried this with a couple of phones (Galaxy Note20 Ultra and an iPhone 11) with the same results. I would love to try and reset the bluetooth entirely, but it sits there 'resetting'. I've left it for 45 minutes to no avail.
Android Auto works when USB'd, but I don't WANT Android auto -- I bought the car specifically for the technology package. Which is broken.

It took me 8 WEEKS to get an appointment at the dealer. They had the car for 17 days and claimed to not be able to reproduce the issue. Bullshit. I even left the USB stick with them.

What shall I do? I had to get Kia customer service involved to even get the ball rolling to get my car back -- the rental was killing me at $35/day (which the dealer finally DID cover). I know they're trying to run me out of the 12,000 mile electronic warranty. And that will be tomorrow.

Help!
 

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2021 Kia K5 EX
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Discussion Starter · #6 ·
Sounds like your dealership sucks. But that has not been my experience with my Kia dealership.
Riverside Kia.
They went under new management recently(ish), and they've gone to complete crap.

Amusingly, most of the complaints about service are about the same person -- the one that lied to ME, in fact. Interesting, huh? :p
 

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2021 Kia K5 GT-Line AWD
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I've seen new ownership ruin a dealership before. I had a Nissan rogue a while ago. And the dealer had free oil changes for as long as you owned it. New owners immediately tried to cancel it. Fortunately, I had paperwork saying it was included. Never went back... except for my free oil changes. I definitely never went there to buy a new car.
 

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Discussion Starter · #8 ·
I've seen new ownership ruin a dealership before. I had a Nissan rogue a while ago. And the dealer had free oil changes for as long as you owned it. New owners immediately tried to cancel it. Fortunately, I had paperwork saying it was included. Never went back... except for my free oil changes. I definitely never went there to buy a new car.
I would have bought from Citrus Kia again (that's where I got my Soul), but they didn't have the EX in stock.
It was between the K5 EX and a CVT WRX. ...the K5 won out 'cause it was in stock. o.o
 

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2021 Kia K5 GT-Line AWD
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I hear the CVT in the WRX could still use some work while the torque converted auto trans in the K5 has been refined enough to be pretty smooth. Just too bad you had to deal with such a bad dealer experience for it.

I will say that not all Kia dealers are like that, but just being able to come across one that is good and consistent is always hard, especially when people don't go around shopping for cars more than once every few years.

And for what it's worth, the dealer I went to was Rick Case Kia and their service and attitude has been great for me so far. The buying experience was smooth and more or less hassle free. Smiles all around and were more than happy to help me out with my accommodations when I went in to get my Homelink mirror installed.
 

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2021 Kia K5 EX
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Discussion Starter · #10 ·
I HAD a 2015 STI, but driving stick in Southern California is about as much fun as being repeatedly kicked in the crotch by a donkey.

I would prefer a DCT to CVT, but hey...

...and I've noticed the K5 randomly just likes to LAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG; more than my 2020 Soul GT-Line did -- but I can deal with that to not have it shutting off at every light! XD

The head unit got MUCH worse over time. I really hope they replace it, otherwise I'm'a hafta get a lawyer. x.x
 

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Discussion Starter · #11 ·
Aaaaaaaaand for those curious, after having the car in at two dealerships for a total of 54 days (with the last one being caught in a flat-out LIE, and then STILL having the car for a further 8 days), I've gotten a lawyer. :-/

Sucks, 'cause aside from the GPS (and head unit in general), I really liked the car!

Be good, y'all! :-D
 

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I bought my 2021 Ex in Oct 2020, started having handsfree issues in April and the problem is still not resolved. I have an iPhone and I can't seem to convince the dealership that it is NOT a phone issue but a vehicle issue. I've call the UVO reps and their solution is to take it to the dealership and have them open up a tech line so that they can talk them through fixing the problem. I've been to the dealership 3 times and each time I leave frustrated; the first visit they "determined it" was a microphone issue so they didn't have the part and had to order it. I told them I didn't think it was a microphone issue. I got a call that the part was in and made an appt to get it installed. They installed it, had me come out and connect my phone and low and behold I get the same message,"PREPARING VOICE RECOGNITION, PLEASE WAIT." It wasn't fixed and the reply I was given was that they would open a tech line, we have your number, we will call you. I have no audible navigation, phones call aren't pick up by the vehicle so I miss calls unless I see the call on my cell. I have reset the system at least 5 times and still the same issue. I am in the Atlanta area, the dealership where I bought the K5 is not where I get my service because of a previous issue with my first Kia Optima. Anyway I will continue watching the forum to see if anyone discovers a solution.
 

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Discussion Starter · #13 ·
I bought my 2021 Ex in Oct 2020, started having handsfree issues in April and the problem is still not resolved. I have an iPhone and I can't seem to convince the dealership that it is NOT a phone issue but a vehicle issue. I've call the UVO reps and their solution is to take it to the dealership and have them open up a tech line so that they can talk them through fixing the problem. I've been to the dealership 3 times and each time I leave frustrated; the first visit they "determined it" was a microphone issue so they didn't have the part and had to order it. I told them I didn't think it was a microphone issue. I got a call that the part was in and made an appt to get it installed. They installed it, had me come out and connect my phone and low and behold I get the same message,"PREPARING VOICE RECOGNITION, PLEASE WAIT." It wasn't fixed and the reply I was given was that they would open a tech line, we have your number, we will call you. I have no audible navigation, phones call aren't pick up by the vehicle so I miss calls unless I see the call on my cell. I have reset the system at least 5 times and still the same issue. I am in the Atlanta area, the dealership where I bought the K5 is not where I get my service because of a previous issue with my first Kia Optima. Anyway I will continue watching the forum to see if anyone discovers a solution.
The 10.1" does not need a phone connected to enable voice commands. That's part of the UVO service, in addition to 'online' GPS, and I THINK UVO does the voice prompts, too, as it likely downloads the turn-by-turn on the fly to do text to voice. I'm not 100% sure on that, however.
Format a USB stick as FAT32, throw some MP3's on it, and see if your port works. If it does NOT, then you might have the same issue that I did.
If the phone is physically connected to the port, and you press and hold the voice command button, and it enables Siri and you can command HER to do stuff, then it's not the microphone.
If the USB stick works, you can try to update it: How to Update | Official Kia Navigation Update Website
I'm not certain that does software and/or firmware as well -- it might just be the map update. I my port died LONG before I was able to even check.

I had to get a lawyer to get it resolved, however. Well, to start the ball rolling TO get it resolved. I won't discuss details, but it's considerably in my favor right now. When they'll dispatch the part and the tech to fix it, I don't know.
 

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I bought my 2021 Ex in Oct 2020, started having handsfree issues in April and the problem is still not resolved. I have an iPhone and I can't seem to convince the dealership that it is NOT a phone issue but a vehicle issue. I've call the UVO reps and their solution is to take it to the dealership and have them open up a tech line so that they can talk them through fixing the problem. I've been to the dealership 3 times and each time I leave frustrated; the first visit they "determined it" was a microphone issue so they didn't have the part and had to order it. I told them I didn't think it was a microphone issue. I got a call that the part was in and made an appt to get it installed. They installed it, had me come out and connect my phone and low and behold I get the same message,"PREPARING VOICE RECOGNITION, PLEASE WAIT." It wasn't fixed and the reply I was given was that they would open a tech line, we have your number, we will call you. I have no audible navigation, phones call aren't pick up by the vehicle so I miss calls unless I see the call on my cell. I have reset the system at least 5 times and still the same issue. I am in the Atlanta area, the dealership where I bought the K5 is not where I get my service because of a previous issue with my first Kia Optima. Anyway I will continue watching the forum to see if anyone discovers a solution.
I had no audible NAV nor could you speak directions nor would it take you where you map it to. If that's your only issue, get the update for Navigation online and download to a thumb drive. My issue - It is a hardware problem, but I have Car Play issues This is after KIA blamed Apple and Apple blamed KIA. This was 8 months ago. Then they said the April "update" was for not only the Navigation but also Apple Car Play issues. But the Navigation arm said the update via thumb drive was ONLY for navigation (and some people are annoyed because they did not know the update disables 3 screens and goes to 2). KIA or UVO as they call themselves will jerk you around quite well. But you must get a case number going via email and get a dealership that knows how to diagnose the issue. I just did that. The dealership stays in touch with UVO/KIA and must get their approval which I recently received and am having the entire system replaced, as it was just shipped to the dealership. Your trick is to get a dealership that knows how to diagnose it and get it to KIA!
 

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I had no audible NAV nor could you speak directions nor would it take you where you map it to. If that's your only issue, get the update for Navigation online and download to a thumb drive. My issue - It is a hardware problem, but I have Car Play issues This is after KIA blamed Apple and Apple blamed KIA. This was 8 months ago. Then they said the April "update" was for not only the Navigation but also Apple Car Play issues. But the Navigation arm said the update via thumb drive was ONLY for navigation (and some people are annoyed because they did not know the update disables 3 screens and goes to 2). KIA or UVO as they call themselves will jerk you around quite well. But you must get a case number going via email and get a dealership that knows how to diagnose the issue. I just did that. The dealership stays in touch with UVO/KIA and must get their approval which I recently received and am having the entire system replaced, as it was just shipped to the dealership. Your trick is to get a dealership that knows how to diagnose it and get it to KIA!
Mines issue is the same as yours. It is not only a NAV but any voice command. When I press the handsfree there is not a response so I can "tell" the vehicle to tune to FM 103.3 or Find address or what's the weather, ect. Yes that's my biggest problem is to get a dealership who knows how to diagnose it. I've had a case number since April but the dealership is insisting on doing their own thing.
 

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Discussion Starter · #16 ·
Mines issue is the same as yours. It is not only a NAV but any voice command. When I press the handsfree there is not a response so I can "tell" the vehicle to tune to FM 103.3 or Find address or what's the weather, ect. Yes that's my biggest problem is to get a dealership who knows how to diagnose it. I've had a case number since April but the dealership is insisting on doing their own thing.
We did have the same issues, yes. The Kia techs seem to be incapable of understanding simple instructions.

Escalate to Kia Consumer Affairs: 1 (800) 333-4542 if you haven't already.
Keep all of your paperwork; you'll need it if you have to start lemon proceedings. I recommend recording video of the service advisor and take them to the car and SHOW them what isn't working; keep the recording as a record. You can also take them to a car on the showroom floor and show them how it's SUPPOSED to work. That's what I did when Perris Valley Kia tried to lie to me and say 'it never worked like that!'.

What state are you in? If you're in California, and the car has been in service 30 days or more (total) and they have not repaired the issue, talk to a lemon lawyer. I'm beginning to think this is starting to be a common issue. Which is odd, since it's basically the same thing that's been in the Soul for years now.
 
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